First off, we have a organization contract template you are more than welcome to use. In fact, we'd highly encourage it.
If you choose to create your own here are some basic tenants to cover.
- What is your comp ticket policy? A comp ticket is a ticket the event organizer is choosing to give away free of charge. When an event organizer does this, it means you don't get a fee. We generally allow our organizations 5% of their total ticket sales to be comps.
- The portal has the stated permission to debit refunded tickets. When a refund is triggered through the system, the ticket price + the fee will be debited from the portal bank account. Subsequently, the portal will debit the organization the amount of the fee. The organization has to agree to this process.
- The ticket & package fee tables. We have defaults that we use for 90% of our organizations.