On occasion, you will have to verify the activity happening in one of your organization's bank account. GeoTix & Forte actually make this process very easy.
Start by heading to the organization's admin in GeoTix. Under Settings, you will see a Payments tab. This is where your organization enters their bank account information. Take note of the last 4 for the organization whose bank activity you need to verify.
Now, head to your Forte terminal (link to terminal article). Once in, select the Transactions option from the nav and choose Search. On this page, you will see the option that is "Selection." This simply designates what you are searching for. To search for activity in an organization's bank account, choose "Last 4" and enter the enter last 4 in the content field. Lastly, just select the date range you want to look for and you're set.
You will have 2 types of results. The first are the payouts going to the organizations. You can tell what is a payout by looking at the Order ID column. Payouts will have their ID listed in the Order ID. These are the numbers in parenthesis. The other results are the e-checks leaving the organization bank account for refunds that have been processed. These will not be in parenthesis and will have the refund order id under the Order ID column.
*Note, the amount leaving an organization's bank account for a refund will always be only the cost of the ticket as the ticket fee's stayed with the portal.