The Organization Settings are where you'll edit basic information about your organization, add banking information to receive payouts for your ticket sales, and edit your default ticket delivery methods.
After logging in, navigate to the Settings tab in the lefthand menu.
Click on the Organization Settings card. From this dashboard, you'll be able to enter banking information to receive payments for your ticket revenue, edit basic information for your organization, view your payout schedule, update your refund policy, toggle on additional fees, edit your ticket delivery methods, and add contact information for your staff.
You may begin selling tickets before entering bank account info. Our system will simply queue any payouts owed to you until bank info has been entered. For more information on when you should expect to receive payment for ticket sales, please see our article on Event Creator Payments.
Only an Account Owner may add or edit banking information in an organization. To do so, use the left-side navigation menu to go to Settings then select "Organization Settings". If you are an Account Owner then you will be able to edit the bank information card(s) in the organization settings.
Click the carrot icon to the right of the Organization Basics card to expand the basic settings for your organization. Here you can edit the Name, Address, Website, and Phone Number for your organization. You can also upload a Logo, add a Description, and write up any Details you would like to communicate about your organization. Click the Save Organization button at the bottom of the page to save any changes you've made or click the carrot icon a second time to collapse the settings.
Contact information that is entered in Organization Basics will show on every event page and on an organization's information page. On the event pages, the Name, Address, Phone Number and Image are all shown under the venue info and map. The Short Description will be shown on your organization page, and the Long Description will show on the information tab on the organization's page (see image below in the Links section of this article).
Click the carrot icon to the right of the Payment Information card to expand the payment settings for your organization. Here you will be able to view the current Payout Schedule for your organization's ticket sales. If you would like to change our payout schedule, reach out to your sales rep for more information. From the Payment Information dashboard, you will also be able to choose a Refund Policy for your organization. Click the Save Payment Information button at the bottom of the page to save any changes you've made or click the carrot icon a second time to collapse the settings.
Click the carrot icon to the right of the Fees card to expand the fee settings for your organization. If your media partner has created any additional fees for sales tax, you'll be able to toggle them on here. Click the toggle next to any fee(s) you'd like to charge to your ticket buyer. When an additional fee is toggled on, your ticket buyers will see an additional line item at checkout for that fee. Click the Save Fees button to save any changes you've made or click the carrot icon a second time to collapse the Fees settings.
Sales Tax fees are charged against the price of the ticket and are included in your payout for ticket revenue.
Click the carrot icon to the right of the Delivery Methods card to expand the ticket delivery settings for your organization. E-Tickets will be toggled on by default. You may toggle on any other ticket delivery methods that you would like to have populate in the settings of your events that you create going forward. Your default ticket delivery methods can then be toggled on or off on an event by event basis from the settings of the event if needed. Click the carrot icon a second time to collapse your Delivery Method settings.
Don't see an option for the method by which you'd like to deliver tickets? See our article Add a Ticket Delivery Method for guidance on creating your own.
Click the carrot icon to the right of the Contacts card to expand the Contact settings for your organization. Contacts for your organization will be displayed to ticket buyers on your organization page.
- Click the Green "+" icon to add a contact to your organization
- Enter the Name of the contact you are adding
- Enter the Email Address for the contact you are adding
- Enter the Phone Number for the contact you are adding
- Specify the Type of contact you are adding
- Click the Add Contact button to save the contact to your organization
Click the "+" icon to add another contact to your organization or click Save Contacts to save changes and collapse the Contact settings for your organization.
This contact information will be visible on the organization's information page. See more about this information page and where to find it in the "Links" section of this article.