You have the ability to exchange tickets to another event while taking into account the money that was originally paid.
This means that you can do an even change, upgrade tickets, or downgrade tickets! You can now even exchange a discounted ticket (including packages).
To start any of these 3 workflows start by going to the order screen and selecting the tickets.
Next, simply choose the event you want to exchange to. You'll see that get "exchange credits" that apply in your cart.
Lastly, just select your tickets and pay the difference!
If the tickets are for the same amount of exchange credits you have, it will allow you to process the order with no payment.
If there is a positive balance, payment will be due.
If there is a negative balance, meaning the exchange credits covered more than the new purchase is for, the balance will be refunded back to the original form of payment.