When a ticket buyer has selected their tickets, they will need to select a delivery method before they can enter payment information. You can add or edit the default delivery methods for events in your organization. Navigate to the Settings tab in the lefthand menu and select the Organization Settings card to access the settings for your organization.
From the Organization Settings dashboard, click the carrot icon to the right of the Delivery Methods card to expand the default ticket delivery methods for your organization.
- Click the green "+" icon to add a delivery method
- Name your new delivery method. This will be the label displayed to the ticket buyer
- Add a Description for your delivery method, letting the ticket buyer know how they will receive their tickets with this option
- Click the Add Delivery Method button to save your new delivery method
Select the check box next to your new delivery method if you'd like this to be a default option within the settings of each of your events. You'll always be able to select or deselect this delivery method on an event by event basis.
To edit or remove any existing delivery methods, navigate to the organization settings page and expand the delivery methods card (as in above instructions). When you hover your mouse over any of the existing delivery methods you will see a pencil and a trash can icon. By clicking the pencil icon, you can edit the name and the additional information. All of this is displayed to a ticket buyer when that delivery method is selected in the checkout process.