Donation funds allow you to solicit donations from your ticket buyers to your organization or to causes that you partner with. Donation funds are disbursed to the same bank account that your ticket revenue is deposited to and are paid out on a nightly basis (regardless of your payout schedule for ticket sales). There is a 2.5% cost for processing the credit transaction that is deducted from the donation before disbursement.
Each donation fund that you create will be listed on your Organization page under a Donations tab. Here, people will be able to make donations independent of purchasing a ticket. You can also prompt ticket buyers to make a donation (in Additional Settings) as they proceed to their cart for ticket purchases to specific events by configuring a prompt in the Event Settings.
Create the Fund
Navigate to the Promote tab in the main navigation (1) and click the Donations card (2, see image above). Click the "Add a Donation Fund" (if you have none) or the green circle "+" button next to the list of any existing donation funds. This will prompt you to create the fund.
Here (see image below), you will be asked to input the basic information for the fund including the name, a description, and an image, all of which will display to users when presented with the option to donate (see image at end of article). You can also specify any pre-selected amounts that you would like to display to donors. Donors will always have an option to enter a donation for any amount they wish to give, but you can offer options to encourage giving.
Click Save to activate your donation fund and it will appear on your organization page in a "Donation" tab (see image at end of article). You may add as many donation funds as you'd like, just note that they will appear in the order in which they are created. For information about how you can make donations available to customers, check out the FAQ - Where do customers purchase donations, memberships, and gift cards?
Edit a donation fund
To edit donation funds click the donation fund name (1) or click the three dots ... (3). You can also click the toggle to activate/deactivate your donation fund (2). You can edit the name of the donation fund, description, main image, or the default amounts. Don't forget to save.
Where is the fund?
For any of event in our system, you can set it so ticket buyers are prompted to donate during checkout. This is toggled on in the Additional Settings section once you have created your donation fund. Any funds will also appear publicly on your organization's page in the "Donate" tab (see image below).
Accept Donations in an Event
Donations can be accepted when someone has decided to get a ticket to your event. Even if the ticket is free, the user is prompted to donate with a similar prompt as that shown above on the organization donate page. Any funds created will be displayed as an option in this case. See animation below for how to toggle this option on, or head to our Additional Settings article here.