The default payout frequency for organization is "7 nights Post Event". Please reach out to your ticketing representative for the availability of an adjustment to this setting. Additional options for this setting are outlined below.
- Weekly or Monthly payouts are disbursed approximately midnight EST and include the total for the purchases in the past week or month, respectively.
- Event Conclusion payouts are disbursed approximately midnight EST after the event has concluded and include all ticket sales from the event.
- Post Event payouts are disbursed a number of nights after the event has ended. The number can be set as 1-5, 7, 10, or 14 nights.
Please note that changing payout frequency will impact payouts for transactions going forward. Any transactions are paid out based on the schedule that was set when the transaction took place.
For non-ticket items like donations, revenue is paid out on a nightly basis regardless of your payout schedule for event ticket sales. Note that a standard 2.5% of the total transaction is deducted from the payout for merchant processing for donations.
For all payments, an email notification is sent when the disbursement is initiated. Upcoming and past payouts can be seen, when logged in, by selecting "Payouts" from the left side menu or by navigating directly to this link app.geotix.com/payouts. Please note that a "payout" is a disbursement and that funds that we report as paid out are disbursed and can take up to 3 days to post to your bank accounts.