Seating charts allow you to sell assigned seating to your event. After creating a seating chart for your venue, you'll be able to pull a copy of the seating chart template into your event where you will assign your ticket types and make any other adjustments specific to that event.
If you will only be selling general admission tickets to your event you do not need a seating chart and can skip right to your event creation.
Navigate to the Venues list in the main menu, search for and select your venue,and click the +Add a Floor Plan button on the Venue Space card to get started.
In the window that appears, name your seating chart, select either Reserved or Both for the Seating Type, and click Finish to proceed.
All of the edits you make from this point forward will autosave so you'll never need to worry about losing your progress.
For the Row, Table, and Text tools we will first use the tool to draw an element and then use the Select tool to manipulate specific aspects of each element.
By default, the Rows tool within the Draw tab will be selected. Click once to place the first seat in the row, hover in the direction that the row should be drawn, and click a second time to place the row. Seats that are drawn in the same row will share the same Row Label and can be automatically numbered sequentially. As you move to create subsequent rows, the tool will auto-snap to individual seats within the row or to the space directly between adjacent seats.
Click and drag across multiple rows to select them all at once and manipulate them together.
Create mirrored seating at lightning speed by drawing a single row, using the Select tool to duplicate the row multiple times, and then selecting the entire section to duplicate all of the seats in that section.
To draw a table, select the Tables tool. You will then be presented with two table types: Rectangular or Round. Select which type of table you would like to draw, hover to the desired location, and click once to place the table.
Next, click the Select tool and click on the table to manipulate it further. For a round table, adjusting the number of seats at the table will scale the physical size of the table automatically. You can also rotate, duplicate, or delete the table.
For a rectangular table, adjusting the number of seats at the table will not change the physical size of the table. Instead, you have independent height and width tools that will allow you to customize the appearance of the table. Additionally, toggles across the top of the control panel give you the option to place seats on one side, two sides, or all four sides of the table. You can also rotate, duplicate, or delete the table.
To add text to your seating chart, select the Text tool. Click anywhere on your seating chart to place a text box, type your desired text, and click anywhere else on the screen (or hit enter) to save the text.
Next, click the Select tool and click on the text tool to manipulate it further. Using the select tool you can move, edit, rotate, duplicate, or delete text from your seating chart.
The text in our seating chart tool is emoji and symbol supported. A common application of this feature is to use a blue wheelchair symbol to mark ADA spaces within a venue. Exits, aisles, and restrooms can also be effectively labeled using their respective symbols.
Each seat in your seating chart must be labeled.The ledger in the top right corner of the seating chart tool will tell you how many total seats you've drawn and, of those, how many are unlabeled or duplicates. You want to have zero unlabeled seats and zero duplicate seats before moving on to create your event as any seats that are unlabeled or share the same row and seat label as other seats in your chart will not be selectable by customers or your box office staff.
Label Seats in a Row
To label seats in a Row, select the Labels tool. With Seat Labels selected, double-click on the first seat in the row to highlight the "?" and type your desired seat label. Then double-click the adjacent seat and type the label for the next seat. Hit tab or click anywhere else on the screen and our seating chart tool will intuitively label the remaining seats in the row.
The intuitive seat labeling will pick up just about any mathematical pattern; odds, evens, jump by 5 - not that you'd ever need that last one...
To add a row label, select the Row Labels tool. Double-click the "?" in the middle of the row and type your desired row label.
Seat labels will be copied when you duplicate rows that have already been labeled. This is particularly useful when creating a large section of seats that will share the same row length and seat labels. Draw the first row in the section, click Labels, select Seat Labels, and number the row. Then, head back to the select tool to duplicate your already labeled seats. When you click back to the Seat Labels tool they'll all be numbered!
Duplicating rows will also copy the Row Label so leave that blank for now. Saving the row labels for after you've duplicated rows will ensure that you are not creating duplicate seats.
Label Seats at a Table
You'll notice that the seats around a table are already numbered and a "row label" has been placed in the center of the table. While this saves you time, be careful when copying tables with the Select tool. Copied tables will all have the same automatic labels, creating duplicate seats in your seating chart. Simply select the Row Labels tool and manually label each of your copied tables with a unique table label.
Creating sections allows you to communicate the section name to the ticket buyer on their ticket when they purchase an assigned seat to your event. To create a section name, select the Sections tool and then click and drag across the seats you would like to place in the same section. In the pop-up that appears, you may edit the name and color of the section. Simply click on the section name to assign it to the seats you've selected.
The section name is not considered when looking for duplicate seats. In other words, two seats with the same row & seat label will still be considered duplicate seats even if they are in different sections.
Add a Focal Point
Adding a focal point to your seating chart lets you to specify where the best seats for your events are located. This will create a button for both your ticket buyers and box office staff that allows them to quickly select the best seats that are still available rather than manually selecting their seats. To add a focal point, select the Focal Point tool, and then click on your seating chart to place the focal point. You can then drag the focal point to the desired position and the best available "formula" will radiate outward.
When you have finished configuring your seating chart, click the Done button in the bottom righthand corner to return to the Venue dashboard.
Your seating chart will now be listed as a floor plan within the Venue Space card. The seatings charts listed here can be thought of as seating "templates" for your events. When you create an event, you are pulling in a copy of the template. Then, you'll assign your reserved ticket types to the seating chart and make any other changes needed that are specific to that event. The changes you make to a seating chart from within an event will not affect the template you've created within your Venue. Similarly, changes you make to the template under your Venue will not be reflected in any of the events where you've already pulled in a copy of that seating chart.