The web app allows you to process orders at the door or box office for your event. You have the ability to sell tickets, collect donations, or process orders for any other item that you offer through your organization.
Orders processed in the web app will be subject to a different processing fee. For more information, you can view your organization's "Box Office Ticket Fees" by navigating to your settings.
Navigate to the Add Order tab in the main navigation and click the Add Order button. In the window that appears, select the item that your customer would like to purchase.
- Event - Add tickets to the cart for a specific event
- Ticket Package - Add a tickets to the cart via an active ticket package
- Donation - Add a donation to the cart for any of the donation funds you've created
- Membership - Add a membership to the cart from any memberships you've created
- Gift Card - Add a gift card to the cart in any amount
After selecting Event, choose an event from the Events list in order to select tickets.
If the event you've selected has General Admission tickets, use the Select a Ticket dropdown menu to select the tickets you'd like to add to the cart. Use the Quantity dropdown to choose a number of tickets and click the Add button to add those tickets to the cart.
If the event you've selected has Reserved tickets, click once on the seat you'd like to select to add it to the cart. If there is more than one price you will be prompted to choose a price level to add the ticket to the cart. Repeat this process for each ticket that the customer would like to purchase.
Tickets that have been successfully added to your cart will be listed under the My Ticket(s) header.
After selecting the ticket(s) that the customer would like to purchase, scroll down to the options for a delivery method for the tickets. Any ticket delivery methods selected in the event settings will be presented as options here in a dropdown menu.
Print Now will always appear as a Delivery Method option when processing an order in the admin even if it is not selected in the event settings.
Comping tickets provides you with the ability to process an order for tickets at no charge to the customer. When a ticket is comped, the price of the ticket is reduced to $0 and the processing fee is eliminated. To comp the tickets you've selected, simply check the box next to Comp Tickets and click Save Order. You will still be prompted for the customer's name and email address but you will not be required to enter payment information to complete the order.
Holding tickets provides you with the ability to reserve tickets for a specific customer without collecting payment right now. To place tickets on hold, simply check the box next to Hold Tickets and click Save Order. You will still be prompted for the customer's name and email address but you will not be required to enter payment information at this time and completing the order will not deliver the tickets to the customer.
When the customer is ready to pay for and receive their tickets, you will Find the Customer, click on the order number for their held tickets, and use the Process Payment order action button. This will take you to the final screen of order processing so you can enter and process payment on their held ticket order. When the order is completed, the tickets will be delivered to the customer based on the delivery method you selected for the order.
After selecting a delivery method, click Save Order to save these tickets to the cart. This will take you back to the Add Order Dashboard where you can view the items in your cart for this order. From this dashboard, you can click Edit or Delete to edit or delete any previously selected tickets, click Add Order to add tickets to another event, a ticket package, or another item to the same order, or click Checkout Now to enter customer information and process payment.
After adding all items to the cart for your order, click the Checkout Now button at the bottom of the Cart menu on the righthand side of the Add Order Dashboard.
From the Customer Info input screen, enter the customer's First and Last Names as well as their email address. The phone number field is optional. If the customer has previously purchased tickets from you, select the Existing Customer toggle and search for the customer by name or email. If you are in a rush and do not want to collect a name and email address for the order, select the Guest Customer toggle.
If e-tickets was selected as the delivery method for their tickets, the email address entered is the address where they will receive these tickets. If they are receiving the tickets via any other delivery method, the customer will still receive an order confirmation email at this address.
Click the Add an Address button to add a physical address to a new customer's account. This information is optional and is not required to process an order in the admin.
If the customer would like to use a Promo Code or a Gift Card for their order, enter the appropriate code in the respective field. Click the Apply button next to the field to apply the discount or credit to the order.
Under the Payment header, click the Select Payment Method dropdown to choose the payment method that the customer would like to use.
To process payment on a credit card, select Credit Card from the Payment Method dropdown. In the fields that appear, enter the Name on the Card, the Card Number, the Expiration Month & Year, and the Card Security Code. When the information has been entered, click the Verify Card button. This encrypts the card information and verifies that it is a valid card with our merchant processor, Forte, and must be completed before attempting to process the order.
If you click Complete Order before clicking Verify Card, the system will return an order processing error and you will not be able to complete the order. Be sure there are no spaces in the Card Number field before verifying the card.
After entering and verifying the credit card, click Complete Order to charge the credit card and complete the order.
To process payment with cash, select Cash from the Payment Method dropdown. Collect the Total amount listed at the bottom of the Cart menu on the righthand side of the dashboard and click Complete Order.
To process payment with check, select Check from the Payment Method dropdown. Enter the check number in the Check Number field that appears and then collect the Total amount listed at the bottom of the Cart menu on the righthand side of the dashboard and click Complete Order.