If you have created any Reserved Tickets for your event, you will need to assign them to specific seats within a floor plan. If your event has both reserved seats and general admission, you will need to have a GA section added to your floor plan.
If you have not yet created a seating chart yet then you can refer to our Create a Seating Chart article to help you get started.
Edit Seating Chart
The initial event setup should have asked you to load a floor plan for your event. You can edit this floor plan from the edit page for the event. Simply click on the "Edit Seating Chart" button in the Floor Plan card, and this will bring up the floor plan editor to allow you to match the proper ticket categories to the proper seats in the venue.
Ticket categories (formerly known as ticket inventories) are used to assign ticket types to the seats. When an event is created you will create ticket categories that are either reserved or general admission tickets. Any event with just reserved or both reserved and general admission categories will require a seating chart.
To assign a ticket category for seats, select the seats and then choose the appropriate category from the list at the bottom of the information pane. The color and different price levels for categories are set in the Ticket Settings on the edit event page.
Repeat these steps until all of the seats in your seating chart have been assigned. If you have multiple ticket categories then they will all appear in the information pane whenever you highlight seats. If you have general admission tickets then do not forget to create a GA section on the seating chart and assign the category to that section.
When all seats have been assigned, click the button above the seating chart to publish the changes to your floor plan and return to the edit event dashboard.
If you are continuing to see errors reported on your floor plan, then you can check out our section on incomplete chart errors.
For any seats that are for wheelchair access and companion you can visually indicate this more clearly by marking them as such on the floor plan. This can be done by using the "Select Individual Seat" tool and marking the relevant checkbox in the right-side info pane. See the image below for marking seats as Accessible or Companion Seats.
The current floor plan allows for tables to be sold full tables. In this case, each seat will be sold as an individual ticket and the seat selection will only allow those seats to be sold as part of the full table. To sell a full table, follow the steps below:
- Determine the price of an individual seat by taking the full table price and dividing by the number of seats.
- From the event edit page, go to Ticket Settings and create a ticket category and ticket type for the seats at the table. Set the price of this ticket to the price found in step 1.
- Return to the event edit page and click "Edit Seating Chart". Highlight the tables that will be sold as full tables and assign the ticket category created in step 2.
- Now navigate back to the edit page and select "Seat Statuses"
- Navigate to the tab titled "Manage Table Bookings"
- Select the tables that will be sold as full tables.
- Click the text in the bottom right that says "_ tables will be bookable by table".
Navigate to the event and you will see that selecting a table will add all of the seats from that table to the cart.
The screenshot below shows an event edit page with the locations of the items needed for steps 2, 3 and 4 labeled accordingly.
Steps 5, 6 and 7 are shown in the image below.
When customers are selecting seats they will only be able to click on the table. With a click on the table it will add or remove all of the seats together so the table is sold all at once.
Be sure to put the price of your table in the price. If you see below you'll note it could be confusing to customers, I should have added $72 to the ticket name.