The processing fees for tickets will always be paid in the cart by the customer. However, an organization can control whether the fees are displayed as a separate line item in the order or included as part of the ticket cost.
This setting is adjusted on the “Edit Event” page under the “Ticket Settings” frame. It is controlled by a toggle button that reads "Show to Customer" under the heading “Processing Fees”.
If the toggle is on (default) then the fees will be displayed as a subtotal line in the order. When the toggle is off, the cost of the ticket plus the fees are shown as one amount.
In this case, the ticket price is set at $100, and this is the cost the customer sees. On the order summary page, the processing fees are added to the subtotal ticket price for a final cost.
When processing fees are not shown, the customer will see the price of the ticket PLUS the fees included. Thus, if the goal is for the customer to only see a final cost of $X then the price of the ticket must be set as $X minus the cost of the fees for $X.
For example, to include fees in the ticket price and have the customer pay $100, then the ticket price should be set at $100 - $8.14 = $92.37
Since the algorithm to determine this ticket price can be complex, we have a worksheet available to help determine the ticket price that must be set so that the displayed ticket price is equal to the total cost you intend the customer to see.