Our features are designed to cover an uncountable number of possible event types. Events can be concerts, festivals, workshops, special dinners, tours, museum admission, etc. It is important to know the different types of events to better understand how we can provide for all these varieties.
When scheduling an event in our system, it will need to be set as a one-time, recurring, or on-going event. These three different types were designed for specific situations, but they can also be utilized in creative ways to cover an even wider variety of events.
Once an event is created its event type cannot be changed. Contact support to find out the best way to set up your event(s).
A one-time event is an event that occurs on a specific date at a specific time. A ticket buyer must show up on that date at that time to attend the event. The vast majority of events are "one-time" events. If your event spans multiple days, it may still be considered a one-time event. When creating the event you'll have an option to select start and end times on separate days by selecting “multi-day event” when setting the dates.
A one-time event can be repeated for more than one performance. This situation is accounted for with the Recurring event type where you can schedule multiple occurrences of the same event. For example, a theatre production may have one show title (event) with multiple performance dates (occurrences).
This feature was designed to make our system more efficient for theater organizations. Using the recurring event type allows for setting up details for just one event in our system, but it will produce multiple occurences. When an adjustment needs to be made to the show’s details, there is only one change on the organizers side that will be reflected immediately across all occurences of the show.
This type of event can also be useful for weekly dinners at restaurants, workshops at studios, or daily historical tour operators.
Typically for zoos and museums, ongoing events allow you to sell tickets to a space that is open multiple days. A ticket buyer may show up anytime that the venue is open to attend the event. Since the event is open continuously, there is no limit to the number of tickets available for an ongoing event. An event is not considered ‘on-going’ if ticket buyers are expected to attend at a specific date or time.
For more information about features related to events we can recommend the following articles from our knowledge base:
You can also continue reading the next article in the systems training series, Selling Tickets.