• What is a Credit Memo?

    When exchanging money from one order to another, you need a way to track where the money came from. A credit memo tak...

  • Releases

    As an organization, you can choose to "Release" tickets rather than Refund them. When would this happen? Le...

  • Perform Actions on Multiple Tickets at Once

    Selecting a partial number of tickets has never been easier! Simply use the grey box next to your tickets to select t...

  • Searching for Customers

    There are a couple ways to search for customers in the system.  The search in the top left corner in the main navigat...

  • Password Resets

    In order to send a password reset to a customer, the first step would be to find that customer's file using one of th...

  • Resend an Email Confirmation

    Sometimes a customer will have trouble locating their order confirmation in their inbox. If so, you can easily resend...

  • Printing Tickets

    In a customer file, click into the order you want to print tickets for. From there you will have the option to either...

  • Exchanging, Upgrading, Downgrading

    MyNorthTickets has the ability to exchange tickets to another event while taking into account the money that was orig...

  • Adding customer credits

    As an organization, you can add customer credit to be used as credit towards a future purchase by your customer. To a...

  • Refunding Tickets

    Refunding Tickets   Head to the customer’s file whose order you would like to refund. After finding the correct order...

  • Refunding Ticket Package Orders

    Refunding Ticket Package Orders - you can tell it is a package order if it has the ticket package icon  First, start...

  • Changing Delivery Methods

    In order to change a delivery method for a customer's order you will first need to locate and click into that order. ...

  • Adding an Order Comment

    To add an order comment, start by heading to the desired customer file and clicking into the order. At the bottom of ...